Terms & Conditions
Welcome to clairewoodall.com. Clairewoodall.com is owned and operated by Lincoln Bra Lady LTD (referred to as clairewoodall.com in these terms). We sell our products to you subject to the conditions set out on this page.
When you use clairewoodall.com, you are responsible for maintaining the confidentiality of your account and password to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account and password. Please ensure that the details you provide us with are correct and complete. It is also your responsibility to inform us of any changes to the information that you provided when registering. Clairewoodall.com reserves the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
A contract is formed the moment we accept your order. When you place an order with clairewoodall.com, we will email confirmation of your order. If you do not receive this email please check to ensure you have provided correct email details. Please contact us if you have further difficulties. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire (or a third party other than the carrier) the goods. You can cancel by phone or email before your goods have been dispatched. Once goods have been dispatched you must complete the returns form included in your package and return to us within 14 days of delivery.
Price & Delivery Costs
The costs of the goods have UK VAT applied. Medical garments are subject to VAT exclusion when medical exemption applies. Importation duty, taxes and charges may apply in certain countries and is solely the responsibility of the recipient. Clairewoodall.com cannot be held responsible for opening and inspection of packages by customs authorities.
All orders are shipped in plain packaging with minimal indication of the contents. Inside you will find your goods beautifully gift wrapped and all relevant paperwork. Small packages may be shipped in postal bags but still beautifully gift wrapped inside.
Receiving Incorrect Goods
If you receive incorrect goods, the wrong size, too many items or not enough items (items may be shipped separately at a cost to clairewoodall.com). Please contact us immediately if there is a mistake.
Return and Refund
Please refer to full return and refund policy.
It is rare to receive faulty goods. On an occasion that his may arise, please return goods within 14 days. We will ship a replacement item upon receipt of goods. In the event that we cannot ship like-for-like we will refund you. If any goods ordered from us fail prematurely due to defective workmanship or materials, we will replace or refund. Lingerie or swimwear damage caused by incorrect laundering will not be replaced or refunded. See individual garment labels for full care instructions.
At clairewoodall.com your privacy and security is important to us. When you shop online at clairewoodall.com website we collect some personal information from you to enable us to process your order and inform you of its progress. All this information is held on secure servers and complies with all obligations required of the data protection act.
We will not sell or give away your personal information you have supplied to us to third parties.
By setting up an account at clairewoodall.com we will collect the following information:
- Personal information such as name and address
- Contact information telephone number and Email address
- Purchase information such as credit card details
- Personal information such as sizes if you place an order with us
What we do with the information we gather:
- At your request we will compile your order
- For internal record keeping only
- We may use the information to improve our products or service
- We may also send you promtional emails about new products or offers using the email you have provided
Access to Clairewoodall.com may occasionally be restricted or interrupted to allow for website repairs, maintenance or updated features and services. We will of course try to keep disruption to a minimum. Clairewoodall.com grants you access to make personal use of this website. We do not give any persons permission to download, reproduce or modify it or any portion of it without express permission from clairewoodall.com. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information of clairewoodall.com without express written permission.
Events Beyond Our Reasonable Control
Clairewoodall.com will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Reliance On Information Posted & Disclaimer
the materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site
Information about us
Clairewoodall.com is a site operated by Lincoln Bra Lady Ltd; we are a Company registered in England and Wales under registration number 9477653. Our registered office is 320 Newark Road, North Hykeham, Lincoln, LN6 8JX. Our VAT number is 218 8022 18,
We are regulated by the [REGULATORY BODY] and authorised and regulated by the [REGULATORY BODY].
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
If you have any concerns about material which appears on our site, please contact [email protected].
Thank you for visiting our site.